Refund policy

Every jar is made by hand in small batches, and we want you to be happy with your order. Because our products are food, we handle returns a little differently from other shops.

Damaged, broken or incorrect items
Glass can break in transit, and mistakes can happen. If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the item and its packaging. We will send a replacement or give you a full refund for the affected items, including any shipping you paid for them. You don't need to send the item back.

Food products
For food safety and hygiene reasons, jams, spreads, za'atar and gift boxes containing food cannot be returned or exchanged unless they arrived damaged, defective or incorrect.

Non-food items
Tote bags, serving spoons and empty gift packaging can be returned within 14 days of delivery if they are unused and in their original condition. Return shipping is paid by the customer, unless the item arrived damaged or incorrect.

How refunds are paid
Approved refunds are returned to your original payment method within 10 working days. Your bank may take a few additional days to process it. Orders paid in cash are refunded by bank transfer or store credit.

Orders that cannot be delivered
If an order is refused by customs or cannot be delivered because of import restrictions in the destination country, we will refund the price of the products. Shipping charges and any customs fees already paid are non-refundable.

Contact us
Email jarthuraya@gmail.com or WhatsApp +961 81 504 152 or +961 3 285 968 with your order number. We reply within 2 working days.